When I was 19, I briefly worked at walmart as a cashier. I rang up the wrong apples that were $0.10 cheaper and the lady complained that it was the wrong ones. I get the correct number and it's more expensive, thus making her angrier and calling over the CSM.
He made it look like I was getting scolded but in reality he was just entertaining the customer. He laughed it off and didn't even give me any sort of grief about it.
I think it's more about keeping to social rules and being honest, even if the outcome is worse.
In Ontario we have a consumer protection rule that states that if the price is marked lower on the stand than it scans then it's 10 dollars off the price. This may include getting cheaper items for free. Mostly used at grocery stores and Walmart. I think gas stations and convenience stores are omitted from this rule for some reason.
It's also about returns. If you need to return the item, you wouldn't have a correct receipt to do so.
Good God. My friend works in a small clothes shop and told me of a story where a lady wanted to return an item and buy it back with her other items due to the current storewide sale.
The item in question was bought while it was heavily discounted. What she wanted would cause her to pay more for it. My friend told her such. She demanded and demanded that he change it. So he did.
According to my friend she had a smug look on her face as if she won.
Thankfully it was only a summer job as this sort of shit happened on the reg. He's told me tons of cringey and blood-boiling stories.
Oh my god. This just brought back so many memories of working at Walmart as a teenager. We did price matching so when people were checking out they would have lists of different prices I needed to reduce. Even though we had to hand key in all the discounts I usually didn't mind because it was my job so whatever. There was this one lady though that would always come in and be super rude. She would act all smug when she told us what prices to adjust. The funny thing is though that half the time she wouldn't be paying attention and most of the prices she brought with her were higher than our prices. I tried telling her once but she just screamed at me so after that I just happily over charged her every time she came in. We called it the Bitch Tax.