I work for a fire alarm company. There have been times when a customer is angry that nobody called them to notify them about an issue with their system.
Our central station has all calls recorded. I love to conference my phone with my computer and play them the call recording of them receiving the call as they complain they were never contacted. There have been times when they've literally received a call daily for the past two months and still attempt to claim they had no idea there was an issue. After proving this to them, they're often still angry at me for their failure to take action on a problem. Funny how that works.
Shame too, the first 4-8 hours of a tire theft are the most important.
The true malicious compliance would have been to wait a minute and call him again. Because that would be a *different* time to call him at. Repeat as needed.
As a fellow 911 Dispatcher, love this! However, my agency probably still would have disciplined us because we didn't call the owner back and made the situation very clear before they hung up a second time. -_-
42 comments and nobody has said it.
He didn't want you calling him at that hour of the morning... because he was **tired**!
I work for an AMR call center. When someone gets dispatched, but the person says they don't want a ride, no matter the reason, we're not supposed to give them a new ride. That's called denying transportation, and it's a reason for not getting another ride. I love when people tell me, "Hey this person showed up too early, I don't want to go to the hospital before 0630 and it's 0540! I need a new ride later so I'm not so early!!" I like to tell them that we can't give you a ride, you denied transportation, please find another way there, *hang up*
As a 911 Dispatcher myself I always get nervous calling people during the wee hours but my favorite call to make is the one asking the registered owner if they know where their car is and asking them to check the garage if they respond that it’s parked there.
Is it standard for emergency dispatch to use a relatively benign sounding name like "[County] communications" when making a call like this?
Fellow 911 operator here. This stuff happens all the time, but it's especially awkward for us since we can't tell the person *why* we need them to show up (because of a stupid policy). All the time, this happens. Someone gets arrested for DUI and the following ensues:
> "Radio, call *<phone number>* and see if they can pick up the vehicle."
> *ring, ring* "Hello, who is this?"
> "Mr. Smith? This is *x* County dispatch. Your wife was involved in an incident and we need you to pick up her vehicle."
> "Oh my god? What happened? Is she hurt?"
> "I can't tell you any details. Will you be able to pick up the vehicle?"
Shit drives me crazy. If it was them calling me, I'd be pissed if I didn't know if my loved one was hurt or killed.