They never have stuff in stock, their employees are rude and unhappy, and it is a struggle to go to their store. They totally deserve any profit drops.
Good. Hopefully, people spent that money elsewhere.
It's almost as if having the reputation of being slavers is hurting their reputation with millennials. Weird.
They really have no right to complain about online stores like Amazon hurting their business. It's not like Walmart didn't do the same damn thing to local shops and businesses. I live in an area where I've seen a few Walmart supercenters built during my lifetime and after they opened all of the little shops around town shut down shortly after and most of the downtown shopping district just became a ghost town.
I'll gladly pay the moderately higher prices at target,my local grocers or even whole foods for that matter than step foot in a walmart ever again. Let them rot.
I made one of my rare trips today because my router died, and it's the only place in town that carries them. The express lanes have apparently been ripped out and replaced with those self-checkout stations for their app.
They also added a cupholder and phone holster to every buggy, which makes them a bear to pull apart from the stack. Somehow, they've made going there even more of a pain.
Let me walk in, grab the few things I need, pay for them without waiting a half hour because only two registers are open, and leave.
Good Walmart sucks, I'll be homeless and broke before i work for them again
Online sales only grew by 23% which is still good, just not the amazing numbers people want for holiday season. Walmart isn't going anywhere, they've been ramping up they're online presence.
Walmart getting rid of layaway was a terrible thing. In my area that was how everyone got a nice christmas
They should advertise Jet.com more. I like it better than Amazon. No "prime" games, just fast delivery.
> The company posted about $11.5 billion in U.S. e-commerce revenue for the year but lost money.
My order in Dec. was so troublesome it resulted in a complete refund (without return) and over $70 in gift cards.
In order to do very well in e-commerce, your inventory management needs to be spot on. A) You don't want a stock out - this requires really good forecasting, B), IF you have a stock out, you want your platform to show the material is unavailable.
Amazon is good at this. It's rare to hear someone say they ordered off Amazon and found out after the fact the product was sold out. It's hard to know a product was stocked out since they have so many varieties of items, unless you are looking for a very specific brand, you can find something comparable.
Walmart is not very good at this. I'm not sure if they under-order so they make sure all their inventory turns, or if they forecast really poorly, but it's typical during mid/end of Holiday season to have bare shelves. This is not the typical e-commerce business play. On top of that, they don't MANAGE their inventory well at all. I've maybe shopped at walmart.com three times over the past two years - and all 3 times, I've gotten a "Whoops. We've refunded you X because we didn't actually have it!" I've heard multiple people say similarly (and the article implies some pieces of this.)
Target, in comparison, did send a "Whoops we messed up" email on one xmas gift, and provided a 20% off an entire purchase through Jan 31st to compensate. Target understands and prices per the experience; Walmart's business model does not lend to e-commerce well, and they aren't pivoting to make e-commerce work properly.
"online sales growth slows...."
Its because everyone already has a decent smart phone and a flat TV. There is nothing new under the sun, just slightly faster processors.